Health Home FAQs
What is a Health Home?
The DOH defines it as "A ‘Health Home’ is not a place; it is a group of health care and service providers working together to make sure you get the care and services you need to stay healthy." In a Health Home, the caregiver and child are given a Care Manager.
What does a Care Manager do?
The Care Manager is the dedicated point person helping connect the child/caregiver to supports and resources across a variety of domains. Care Managers generally meet their members face to face every month, while helping the caregiver throughout the month. Domains where a Care Manager may provide resources include: food insecurity, medical care coordination, school advocacy, and housing, access to transportation, and referrals to other community programs that will support and assist families with their specific needs.
Who is eligible for Health Home Care Management?
Children's Health Home Care Management is a Medicaid-funded program for children ages 0-21 who are medically fragile or suffering from severe mental health challenges. (Note: There is a CYES Waiver process for eligible children who do not have Medicaid)
See the Eligibility/Appropriateness FAQs HERE for more specifics
What does the Enrollment process entail? How long is it?
For eligible children, our friendly intake team helps the caregiver sign consent forms, collect documentation proving eligibility, and prepare the documents for submission. Eligible children who are on Medicaid can often be enrolled in a Health Home and assigned a Care Manager by the next month.
If a child is eligible for HCBS and wants to access those supports, what does the Care Manager do?
The Care Manager will work with the caregiver and the child's team to gather all documentation needed to prove their eligibility and will conduct a short assessment. Once the child is deemed eligible, the care manager will submit the referral to the family's HCBS agency of choice and advocate for a quick turnaround time to ensure that the child begins recieving HCBS supports immediately.
How long can a child receive Health Home services for?
This service is reassessed and renewed annually, to determine if the child still meets eligibility criteria.
Do you have bilingual Care Managers?
We have many bilingual Spanish-speaking Care Managers at this time.
Where do members meet their Care Manager at the monthly face to face?
The Care Manager travels to the member's home or an agreed-upon meeting point nearby.